End User RMA Form

 

 

Please return authorized items to:

Mach Speed Technologies      
ATTN: RMA Department
300 E. Arlington, Suite 3
Ada, Oklahoma 74820

 

RMA number: ______________________________________________________________________

Product Serial Number: _____________________________________________________________

Name: ____________________________________________________________________________

Address:__________________________________________________________________________

City:_____________________________________________________________________________

State:____________________________________________________________________________

Zip:______________________________________________________________________________

Daytime Phone Number:_____________________________________________________________

Brief Description of the Problem:_______________________________________________________

Each RMA # issued is valid for 30 days ONLY. ALL RMAs must be accompanied with a copy of this RMA Request Form and a copy of the original receipt(s) or invoice(s) with name return address and phone number of customer. Products without copy of sales invoice will NOT be replaced/repaired. Please ONLY return the defective product; do not include processors, memory, cables or accessories of any kind. Mach Speed Technologies will only be responsible for returning the product that the RMA number was issued for. Returns must be securely packed and have the RMA # clearly marked on the outside of each box and shipping label. After returned products are identified as defective, replacement or repaired products will be shipped to the customer via UPS Ground. Although most RMAs are processed with in 1-2 business days, some products may take up to 2 weeks (or longer in rare instances) depending on quantity and availability.

NOTE: MACH SPEED TECHNOLOGIES, INC. IS NOT LIABLE FOR ANY DAMAGE OR LOSS FOR RETURNED PRODUCTS DURING SHIPMENT AND DELIVERY.

  • Mach Speed will make every attempt to replace your product with the exact model you purchased. In some cases (usually older motherboards) Mach Speed will replace the product with a comparable or like product.
  • Mach Speed will not be liable for any warranty replacement of physically damaged products.  This includes but is not limited to; bent pins, burn marks, lightning damage, cracked LCD screens (MP3's), or damage caused by over clocking
  • Disassembly or tampering with a product will VOID the warranty, and the device will be returned, without being replaced/repaired
  • ***SPECIAL NOTE FOR SOCKET 775 MOTHERBOARDS*** Please make sure to include the cover for the socket on top of the metal CPU flap. If pins are bent on board upon receiving, the warranty will be void!

__________________________________________________________________________________

In order to process your RMA, you MUST Include these three items with your RMA:

A copy of the invoice/reciept

This RMA form

The RMA number we issued you printed on the outside of the package

_________________________________________________________________________________

(For Internal Use Only) Tested by:________

Results:__________

Action Taken: